1. Scope

Welcome to the Flou_Studio website (the "Site"). These terms set out your rights and obligations when you browse, sign up and shop here. By using the Site you confirm that you have read and agree to them; if you do not agree, please stop using the Site.

2. Eligibility

You must have full legal capacity. If you are under 18, please use the Site with a parent or guardian who has read and accepted these terms.

3. Your account

You can sign in with Google to become a member. Keep your sign-in secure; anything done through your account is treated as done by you.

Please keep your delivery and contact details accurate. Tell us right away if someone else uses your account. We may suspend or close accounts that are misused or break these terms.

4. Product information

Measurements are taken by hand with the garment laid flat and may vary by 1–3 cm. Colours may look slightly different depending on your screen and the lighting of the photos.

We work to keep products, prices and stock accurate. If an obvious error is listed, we will contact you and may cancel the order with a full refund.

5. Orders and payment

Placing an order is an offer to buy; the order is confirmed once we accept it and receive payment. Prices are as shown at checkout.

Please pay by the deadline on your order page using the method you chose (LINE Pay QR code or bank transfer) and upload your receipt or transfer details. Unpaid orders are cancelled automatically after the deadline.

Pre-orders must be paid in advance; your place is held once payment is confirmed, and the estimated ship date is shown on the product page. If a supplier is delayed, we will let you know and offer to keep waiting or refund.

6. Shipping

In-stock items ship within 1–3 business days after payment is confirmed (excluding weekends and public holidays). Pre-order items ship at the expected time shown on the product page; if an order includes pre-order items, the whole order ships once everything has arrived.

Home delivery: NT$ 120, arriving about 1–2 business days after dispatch.

Convenience-store pickup (7-Eleven / FamilyMart): NT$ 60, at the store about 2–3 business days after dispatch; collect it within 7 days. Uncollected parcels are returned and the order is cancelled, with payment refunded less the round-trip shipping.

We currently deliver within Taiwan's main island; contact us about outlying islands or overseas delivery.

Please check the recipient's name, phone and address; if wrong details cause a failed delivery or return, the buyer pays for re-delivery.

7. Store credit and promotions

Store credit is issued once an order's payment is confirmed and can be used at checkout up to the stated limit. It cannot be exchanged for cash or transferred, and it is reclaimed or returned if an order is cancelled or returned.

Promotions are as announced on their pages; we may change or end a promotion.

8. Returns

Under Taiwan's Consumer Protection Act you have a 7-day cooling-off period from the day after delivery. See the Refund Policy for conditions and steps.

9. AI shopping assistant

The AI shopping assistant helps you find products, check orders and choose sizes. Its answers are for reference; product details, prices, stock and order status on the product, checkout and order pages take precedence.

The assistant only saves body measurements or changes your cart after you confirm on its card.

10. Acceptable use

You agree not to interfere with the Site, including heavy automated access, attempts to reach other people's data, uploading malicious code, or ordering with false details. We may cancel related orders and end the service if you do.

11. Intellectual property

Text, images, product photos, trademarks and designs on the Site belong to Flou_Studio or its licensors. Please do not copy, adapt or use them commercially without written permission.

12. Limitation of liability

If the service is interrupted or delayed for reasons beyond our control, such as natural disasters, network or system failures or courier delays, we will fix it and keep you informed as soon as we can, but we are not liable for indirect losses.

13. Changes to these terms

We may update these terms for legal or service reasons. Changes are posted on this page with a new date; continuing to use the Site means you accept them.

14. Governing law

These terms are governed by the laws of the Republic of China (Taiwan). Disputes should first be settled in good faith; failing that, the Taiwan Taipei District Court has first-instance jurisdiction unless the law provides otherwise.

15. Contact us

Questions about these terms? Email flou.studio.tw@gmail.com or message us on our official LINE account.