1. 7-day cooling-off period

Under Taiwan's Consumer Protection Act, online purchases have a 7-day cooling-off period starting the day after delivery or pickup, during which you may return items without giving a reason. It is not a trial period, so please keep items as new.

2. Return conditions

Items must be new, unworn, unwashed, with tags, packaging, accessories and gifts intact, and free of perfume, make-up, smoke or pet hair.

If an item is soiled or incomplete from use, we may decline the return or deduct the necessary costs.

3. When returns are not accepted

We cannot accept a return when:

• the 7-day cooling-off period has passed;

• the item has been worn, used or washed;

• the item is soiled, broken, worn, scratched or smells because of how it was handled;

• the tags have been removed or the packaging is incomplete;

• accessories or free gifts are missing;

• returns are made in bad faith or in unusually large numbers;

• the item was made to order;

• it is an intimate item (such as underwear, socks or bra pads), for hygiene reasons, unless the item itself is defective;

• it is a sale or clearance item (not returnable or exchangeable unless defective).

4. When your parcel arrives

Please open and check your parcel promptly. Filming the unboxing helps us resolve any defect or mix-up faster.

5. Defects and wrong items

If an item is defective, damaged or not what you ordered, send us photos within 7 days of delivery. Once confirmed, we will exchange or refund it and cover shipping both ways.

The following are normal and not defects: hand-measured differences within 1–3 cm, slight colour differences caused by screens, a few loose threads, fold marks, and factory chalk marks that wipe off with water. If a mark won't come off, send us a photo and we will arrange an exchange.

6. How to return

Within the cooling-off period, email flou.studio.tw@gmail.com or message us on our official LINE account with your order number, the items to return and (optionally) the reason.

We will reply with how and where to send the items. Parcels sent without contacting us first may be hard to match and slower to process.

Except for defective or wrong items, you pay the shipping cost of sending items back to us.

7. Refunds

Once we receive and check the items, we refund within about 7–14 business days: LINE Pay payments go back to LINE Pay, and bank transfers go to the account you give us.

For partial returns, the order total is recalculated; if the remaining order no longer qualifies for free shipping or a promotion, that discount is deducted. Store credit you used is returned to your account.

8. Exchanges

To change size or colour, please return the item and place a new order, so the style you want is still in stock.

9. Contact us

For returns and questions about them, email flou.studio.tw@gmail.com or message us on our official LINE account.