1. Scope

Flou_Studio ("we") respects your privacy. This policy explains how we collect, process, use and protect your personal data under Taiwan's Personal Data Protection Act when you use the Site. It does not cover other websites the Site links to.

2. Data we collect

Account data: your name, email address and profile picture when you sign in with Google.

Order data: the recipient's name, phone number, address or pickup store, what you ordered, and payment details such as your receipt, payment date and amount, and the last five digits of the paying account. We never receive or keep your card or LINE Pay account details.

Body data: the height, weight, measurements, body shape tags and notes you enter under Body profiles, and any measurements you confirm saving in the AI shopping assistant.

Chat history: your conversations with the AI shopping assistant. When signed in they are saved to your account under Chat history; otherwise they stay in your current browser tab only.

Browsing data: our servers log IP address, browser type, visit time and pages viewed to keep the Site secure and improve it.

3. How we use it

We use your personal data only to process orders and confirm payments, ship orders, provide customer service, manage your membership and store credit, recommend sizes and products from your body data, send order notifications, and send marketing messages where you have agreed.

We do not use it for other purposes without your consent.

4. Sharing

We never sell, rent or trade your personal data. We share it only:

• with couriers and payment services as needed to fulfil your order (recipient name, phone and address);

• with the hosting, email and AI providers who help us run the service, only as needed and under confidentiality obligations;

• when required by law, a court or an authority, or to protect someone's life, body or property;

• with your prior consent.

5. AI shopping assistant

To answer you, your messages and the product, order and body data needed for the answer are sent to the AI provider we use. Please do not share passwords, full bank account numbers or other sensitive details in the chat.

6. Retention and security

We keep your data for as long as needed for these purposes, and keep transaction records for the period the law requires.

The Site is served over HTTPS, and only authorised staff can access the admin. Our providers are bound by confidentiality.

7. Cookies and browser storage

We use cookies and browser storage to remember your sign-in, cart, language and chats so the shop works. You can block or clear them in your browser, but some features, such as signing in and the cart, may then stop working.

8. Your rights

You may ask to view your personal data or get a copy, add to or correct it, stop its collection, processing or use, or have it deleted.

You can edit or delete your body profiles and chat history under My account. For anything else, email flou.studio.tw@gmail.com; we will act on it promptly once we have confirmed your identity.

9. Changes to this policy

We may update this policy for legal or service reasons. Changes are posted on this page with a new date.

10. Contact us

Questions about this policy or your data? Email flou.studio.tw@gmail.com or message us on our official LINE account.